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Privacy Policy
Disclaimer
This Privacy Policy explains how SaltStone Electrical Group collects, uses, stores, and protects your personal information when you request a quote, book work, or interact with us online or offline. We only collect the details necessary to deliver our services, manage bookings, issue invoices, and meet legal requirements, and we never sell or rent your information. This policy also outlines when your information may be shared, how it is secured, your rights under the Privacy Act 1988 (Cth), and how to contact us with questions or concerns about your privacy.
Privacy Policy
1. What Personal Information We Collect
We may collect your name, address, phone number, email, billing details, job information, and
property access instructions.
2. How We Collect Information
Information is collected when you request a quote, contact us, book work, or communicate via
phone, email, SMS, or web forms.
3. How We Use Your Information
We use your information to:
- Schedule and complete electrical work
- Create quotes and invoices
- Register warranties
- Provide customer service
- Meet safety and legal requirements
We do not sell or rent customer information.
4. Sharing Your Information
We may share your information with:
- Licensed electricians and subcontractors
- Suppliers for warranty or ordering purposes
- Property managers or real estate agents (if authorised)
- Regulatory bodies where legally required
5. Storage & Security
Information is stored securely using encrypted or password-protected systems with restricted
access.
6. Access & Correction
You may request access to or correction of your personal information at any time.
7. Website & Cookies
If you use our website, basic analytics data may be collected. Cookies may be used to improve user
experience.
8. Your Rights
Under the Privacy Act 1988 (Cth), you may request access, correction, or deletion (where
applicable).
9. Complaints
If you believe your privacy has been breached, contact us first. If unresolved, you may contact the
Office of the Australian Information Commissioner (OAIC).