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Privacy Policy
Disclaimer
This Privacy Policy explains how SaltStone Electrical Group collects, uses, stores, and protects your personal information when you request a quote, book work, or interact with us online or offline. We only collect the details necessary to deliver our services, manage bookings, issue invoices, and meet legal requirements, and we never sell or rent your information. This policy also outlines when your information may be shared, how it is secured, your rights under the Privacy Act 1988 (Cth), and how to contact us with questions or concerns about your privacy.
Privacy Policy
1. What Personal Information We Collect
We may collect your name, address, phone number, email, billing details, job information, and
property access instructions.
2. How We Collect Information
Information is collected when you request a quote, contact us, book work, or communicate via
phone, email, SMS, or web forms.
3. How We Use Your Information
We use your information to:
- Schedule and complete electrical work
- Create quotes and invoices
- Register warranties
- Provide customer service
- Meet safety and legal requirements
We do not sell or rent customer information.
4. Sharing Your Information
We may share your information with:
- Licensed electricians and subcontractors
- Suppliers for warranty or ordering purposes
- Property managers or real estate agents (if authorised)
- Regulatory bodies where legally required
5. Storage & Security
Information is stored securely using encrypted or password-protected systems with restricted access.
6. Access & Correction
You may request access to or correction of your personal information at any time.
7. Website, Cookies & Analytics
Our website may use cookies, tags and similar technologies to collect information about website visits, advertising interactions, device or browser information and campaign performance. We use this information to operate and improve our website, understand how customers find us and measure the effectiveness of our advertising. Where consent is legally required, we will request it before using or sharing this information.
8. Advertising Measurement
We use advertising and analytics services, including Google Ads and Google Analytics. When you submit an enquiry, request a quote or become a customer, we may share limited information with these service providers for advertising measurement. This may include your email address or phone number, the date of your enquiry, whether the enquiry became a qualified lead or customer, and the value of accepted work.
Where supported, contact information is converted into a secure hashed format as part of the matching process. Advertising providers handle this information under their own privacy policies and applicable data-processing terms. We do not sell or rent your personal information, and we do not provide sensitive information for advertising measurement.
Some service providers may process information outside Australia. You can contact us if you have questions about this use of your information or wish to exercise an available privacy choice.
9. Your Rights
Under the Privacy Act 1988 (Cth), you may request access, correction, or deletion where applicable.
10. Complaints
If you believe your privacy has been breached, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).